Travel agents as facilitators or inhibiotrs of travel: perceptions of people with disabilities
Access Status
Authors
Date
2003Type
Metadata
Show full item recordCitation
Source Title
ISSN
Faculty
Remarks
The link to the journal's home page is: http://www.elsevier.com/wps/find/journaldescription.cws_home/30472/description#description
Copyright © 2003 Elsevier Ltd. All rights reserved
Collection
Abstract
Travel agents remain the primary source for people with disabilities to purchase travel products. How effectively travel agents perform this task has a direct impact on the ability of people with disabilities to travel. A good travel agent can facilitate travel, while a poor one creates another obstacle to participation in travel by people with disabilities. This paper examines the perception of people with disabilities towards the effectiveness of travel agents in Hong Kong. For the most part, respondents suggest that travel agents are largely deficient in catering to the needs of this specialist market. Two causes were identified: attitudinal and structural. Travel agents are largely ignorant of the needs of people with disabilities, which leads to overt or subtle discrimination. In addition, the financial realities of the retail travel sector in Hong Kong force agents to push high commission, easy to book packaged tours that may not be suitable for the tourist with a disability.
Related items
Showing items related by title, author, creator and subject.
-
Packer, Tanya; Mckercher, B.; Yau, M. (2007)Purpose. To explore and describe the complex issues and factors related to participation in tourism as perceived by people with disabilities in Hong Kong. Method. Naturalistic inquiry using key informant interviews and ...
-
Kent, Michael; Ellis, Katie; Locke, Kathryn; Hollier, Scott; Denney, A. (2017)People with disabilities report a number of consistently disabling access issues while moving through urban environments. These can result in social isolation and cause people with disability to avoid going to new or hard ...
-
Kent, Peter ; Haines, T.; O'Sullivan, Peter ; Smith, Anne ; Campbell, Amity ; Schutze, Rob ; Attwell, S.; Caneiro, JP ; Laird, R.; O'Sullivan, K.; McGregor, A.; Hartvigsen, J.; Lee, D.C.A.; Vickery, A.; Hancock, M. (2023)Background: Low back pain is the leading cause of years lived with disability globally, but most interventions have only short-lasting, small to moderate effects. Cognitive functional therapy (CFT) is an individualised ...