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    Travel agents as facilitators or inhibiotrs of travel: perceptions of people with disabilities

    Access Status
    Fulltext not available
    Authors
    Mckercher, B.
    Packer, Tanya
    Yau, M.
    Lam, P.
    Date
    2003
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Mckercher, Bob and Packer, Tanya and Yau, Matthew and Lam, Patrick. 2003. Travel agents as facilitators or inhibiotrs of travel: perceptions of people with disabilities. Tourism Management. 24 (4): pp. 465-474.
    Source Title
    Tourism Management
    DOI
    10.1016/S0261-5177(02)00107-3
    ISSN
    02615177
    Faculty
    Faculty of Health Sciences
    School of Occupational Therapy and Social Work
    Remarks

    The link to the journal's home page is: http://www.elsevier.com/wps/find/journaldescription.cws_home/30472/description#description

    Copyright © 2003 Elsevier Ltd. All rights reserved

    URI
    http://hdl.handle.net/20.500.11937/38055
    Collection
    • Curtin Research Publications
    Abstract

    Travel agents remain the primary source for people with disabilities to purchase travel products. How effectively travel agents perform this task has a direct impact on the ability of people with disabilities to travel. A good travel agent can facilitate travel, while a poor one creates another obstacle to participation in travel by people with disabilities. This paper examines the perception of people with disabilities towards the effectiveness of travel agents in Hong Kong. For the most part, respondents suggest that travel agents are largely deficient in catering to the needs of this specialist market. Two causes were identified: attitudinal and structural. Travel agents are largely ignorant of the needs of people with disabilities, which leads to overt or subtle discrimination. In addition, the financial realities of the retail travel sector in Hong Kong force agents to push high commission, easy to book packaged tours that may not be suitable for the tourist with a disability.

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