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State of the art Review for Trust Maintenance in Organizations

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Authors
Fachrunnisa, Olivia
Hussain, Farookh
Chang, Elizabeth
Date
2010
Type
Conference Paper

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Citation
Fachrunnisa, Olivia and Hussain, Farookh and Chang, Elizabeth. 2010. State of the art Review for Trust Maintenance in Organizations, in Barolli, L. and Xhafa, F. and Vitabile, S. and Hsu, H. (ed), International Conference on Complex, Intelligent and Software Intensive Systems (CISIS 2010), Feb 15 2010, pp. 574-580. Krakow, Poland: IEEE Computer Society.
Source Title
Proceedings of the international conference on complex, intelligent and software intensive systems (CISIS 2010)
Source Conference
International Conference on Complex, Intelligent and Software Intensive Systems (CISIS 2010)
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School
Digital Ecosystems and Business Intelligence Institute (DEBII)
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Abstract

The nature of trust is dynamic rather than static. It has a life cycle or evolutionary phases. This pattern of evolutionary phase is building, maintaining and destroying. Building trust is a hard effort in every relationship. Once trust is established, it is highly need to maintain. Trust maintenance is defined as aneffort to maximizing the benefit of such trust relationship and to avoid the level of trust drop into destroying phase. In this paper, we make a general survey of the current situation of trust maintenance research. We make a brief review based on some theoretical approaches that have been used for maintain trust. Based on that review, we draw a brief conclusion to the existing status of trust maintenance research and make some suggestions for further research in this field.