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    Managing incidents in the water utility sector: towards high reliability?

    Access Status
    Fulltext not available
    Authors
    Bradshaw, R.
    Gormley, A.
    Charrois, Jeffrey
    Hrudey, S.
    Cromar, N.
    Jalba, D.
    Pollard, S.
    Date
    2011
    Type
    Journal Article
    
    Metadata
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    Citation
    Bradshaw, Roland and Gormley, Aine M. and Charrois, Jeffrey W. and Hrudey, Steve E. and Cromar, Nancy J. and Jalba, Daniel and Pollard, Simon J.T. 2011. Managing incidents in the water utility sector: towards high reliability? Water Science and Technology: Water Supply. 11 (5): pp. 631-641.
    Source Title
    Water Science and Technology: Water Supply
    DOI
    10.2166/ws.2011.069
    ISSN
    16069749
    School
    Curtin Water Quality Research Centre (Industry Research Centre)
    URI
    http://hdl.handle.net/20.500.11937/39555
    Collection
    • Curtin Research Publications
    Abstract

    Do water utilities exhibit characteristics of high organisational reliability? Here, the reported characteristics of high reliability organisations (HROs) were explored within a regional water utility, and specifically within their incident response team. We found the utility well positioned to manage incidents and that many HRO principles were identifiable as management practice under these trying conditions. The observance of HRO principles contributed to the resilience of the organisation and toward the maintenance of a safe and reliable drinking water supply. An investigation of technical reliability in the system showed that the utility invested heavily in automated monitoring and control systems and took a differentiated, risk-based approach towards resource allocation to that of HROs, which maintain existing technology with zero tolerance of defective, substandard or malfunctioning equipment.

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