An Empirical assessment of the Assimilation Patterns and the Benefits of Collaborative Information Technologies
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The increasing focus on group work and teams to accomplish tasks has resulted in a parallel increasing need to support collaboration in the modern organization. Information technologies (ITs) are often cited as potentially helpful in this regard and their benefits in supporting collaboration are likely to drive their assimilation in organizations. This study assesses the assimilation patterns of seven categories of information technologies used to support task-oriented collaboration in U.S. and Australian organizations. These include: stand-alone e-mail systems, audio teleconferencing, videoconferencing, dataconferencing, web-based tools, proprietary groupware technology, and electronic meetings systems (EMS). Based upon the availability and utilization of each of the seven collaboration ITs, an assimilation framework is presented to benchmark the current state of practice. An investigation of organization profiles for each IT between the two extreme assimilation sectors suggests that organizations with fewer resources are capable of attaining greater assimilation of certain ITs to support collaboration than their resource rich counterparts. Our findings also suggest that perceptions of benefits of ITs in supporting collaboration very across the ITs and that perceived benefits os some ITs in supporting collaboration are positively associated with the extent of their assimilation in organisations. Implications of our framework and findings are outlined for future research and practice.
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Bajwa, D.; Pervan, Graham; Munkvold, B.; Lewis, L.; Lai, V.; Schwabe, G. (2007)This paper reports on a global initiative to investigate the assimilation of collaborative information technologies (CITs) in task-oriented collaboration. The two classes of CITs explored include conferencing and groupware ...
Factors in the global assimilation of collaborative information technologies: an exploratory investigation in five regionsBajwa, D.; Lewis, L.; Pervan, Graham; Lai, V.; Munkvold, B.; Schwabe, G. (2008)The diffusion of innovation theory is deployed to investigate the globala ssimilation of collaborative information technologies (CITs). Based on the concepts of IT acquisition and utilization, an assimilation framework ...
Barriers to EMS assimilation in the US, Australia, Hong Kong, Norway and Switzerland: A Cross regional comparisonPervan, Graham; Bajwa, D.; Lewis, L.; King, V.; Muntvold, B.; Schwabe, G. (2005)Electronic Meeting Systems (EMS) have the capabilities to support group members in task collaboration. While there have been many case studies and lab experiments on how EMS can support group tasks, large scale macro ...