ISO 9000 quality systems certification and its impact on innovation performance
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2009Type
Conference Paper
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This study examines the impact of ISO 9000 certification on innovation performance of a large number of Australian organizations. We conclude that ISO 9000 certification has a significant negative effect on performance dimensions related to product innovation and a significant and positive effect on performance dimensions related to process innovation.
Citation
Terziovski, M. and Guerrero-Cusumano, J. 2009. ISO 9000 quality systems certification and its impact on innovation performance, in Proceedings of Academy of Management Annual Meeting: Green Management Matters, Aug 7-10 2009. Chicago: Academy of Management.
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Proceedings from Academy of Management 2009 Annual Meeting: Green Management Matters, AOM 2009
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