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    ISO 9000 quality systems certification and its impact on innovation performance

    Access Status
    Fulltext not available
    Authors
    Terziovski, Mile
    Guerrero-Cusumano, J.
    Date
    2009
    Type
    Conference Paper
    
    Metadata
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    Citation
    Terziovski, M. and Guerrero-Cusumano, J. 2009. ISO 9000 quality systems certification and its impact on innovation performance, in Proceedings of Academy of Management Annual Meeting: Green Management Matters, Aug 7-10 2009. Chicago: Academy of Management.
    Source Title
    Proceedings from Academy of Management 2009 Annual Meeting: Green Management Matters, AOM 2009
    Source Conference
    Academy of Management 2009 Annual Meeting: Green Management Matters, AOM 2009
    DOI
    10.5465/AMBPP.2009.44252631
    URI
    http://hdl.handle.net/20.500.11937/42432
    Collection
    • Curtin Research Publications
    Abstract

    This study examines the impact of ISO 9000 certification on innovation performance of a large number of Australian organizations. We conclude that ISO 9000 certification has a significant negative effect on performance dimensions related to product innovation and a significant and positive effect on performance dimensions related to process innovation.

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