ISO 9000 quality systems certification and its impact on innovation performance
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This study examines the impact of ISO 9000 certification on innovation performance of a large number of Australian organizations. We conclude that ISO 9000 certification has a significant negative effect on performance dimensions related to product innovation and a significant and positive effect on performance dimensions related to process innovation.
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Oxley, Leslie; Hong, S. (2011)Innovation is an issue that has attracted considerable research interest in economics. Innovation related data, collected via firm based surveys, has become the norm for many countries (e.g. Canada, United States, Malaysia, ...
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