Measuring the e-service quality of Pakistani banks
| dc.contributor.author | Tahira, R. | |
| dc.contributor.author | Butt, Mohsin | |
| dc.contributor.author | De Run, E. | |
| dc.contributor.author | Ramay, A. | |
| dc.date.accessioned | 2017-01-30T15:02:10Z | |
| dc.date.available | 2017-01-30T15:02:10Z | |
| dc.date.created | 2016-05-15T19:30:28Z | |
| dc.date.issued | 2012 | |
| dc.identifier.citation | Tahira, R. and Butt, M. and De Run, E. and Ramay, A. 2012. Measuring the e-service quality of Pakistani banks. International Journal of Economic and Business Research. 4 (5): pp. 577-589. | |
| dc.identifier.uri | http://hdl.handle.net/20.500.11937/42787 | |
| dc.identifier.doi | 10.1504/IJEBR.2012.048780 | |
| dc.description.abstract |
E-banking is a recent phenomenon in Pakistan and is a relatively less investigated topic of academic research. This paper sets out to investigate the dimension of e-service quality in Pakistani banks. A quantitative approach was used to identify and capture the e-service dimensions in the Pakistani banking sector. Data were analysed with the help of exploratory and confirmatory factor analysis. The results enable us to identify five dimensions of e-service quality in the Pakistani banking industry. Responsiveness, web interface, web quality, reliability and connectivity appear to be the most important dimensions of e-service quality for Pakistani banks. | |
| dc.publisher | lnderscience Enterprises | |
| dc.title | Measuring the e-service quality of Pakistani banks | |
| dc.type | Journal Article | |
| dcterms.source.volume | 4 | |
| dcterms.source.number | 5 | |
| dcterms.source.startPage | 577 | |
| dcterms.source.endPage | 589 | |
| dcterms.source.issn | 1756-9869 | |
| dcterms.source.title | International Journal of Economic and Business Research | |
| curtin.department | CBS International | |
| curtin.accessStatus | Fulltext not available |
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