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    Can you pay for quality work? A government case study

    160798_160798-160798.pdf (1.640Mb)
    Access Status
    Open access
    Authors
    Bickley, Maureen
    Whiteley, Alma
    Date
    2004
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Bickley, Maureen and Whiteley, Alma. 2004. Can you pay for quality work? A government case study. Quality Management Journal. 11 (4): pp. 8-19.
    Source Title
    Quality Management Journal
    Additional URLs
    http://asq.org/qic/display-item/?item=19680
    ISSN
    10686967
    School
    Graduate School of Business
    Remarks

    Reprinted with permission from Quality Management Journal, American Society for Quality. No further distribution allowed without permission

    URI
    http://hdl.handle.net/20.500.11937/43987
    Collection
    • Curtin Research Publications
    Abstract

    Recent developments in team performance pay are investigated using a complexity framework. The study challenges W. Edwards Deming's traditional view that encourages competition instead of cooperation. An Australian qualitative study is featured that demonstrates improved corporate performance and greater stakeholder quality alignment when "quality pay" is used as a methodology. Data confirm that employees increasingly share management's strategic goal of achieving quality, and that quality pay leads to increased business process and customer and employee satisfaction. The new synergy of wage and quality systems provides insight for quality researchers and practitioners.

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