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    Converged voice access to data (CVAD)

    20480_downloaded_stream_468.pdf (530.3Kb)
    Access Status
    Open access
    Authors
    Talevski, Alex
    Chang, Elizabeth
    Dillon, Tharam S.
    Date
    2007
    Type
    Conference Paper
    
    Metadata
    Show full item record
    Citation
    Talevski, Alex and Chang, Elizabeth and Dillon, Tharam. 2007. : Converged voice access to data (CVAD), Convergence Information Technology, 2007. ICCIT 2007. International Conference on, 21-23 Nov 2007, pp. 971-976. Korea: IEEE.
    Source Conference
    Convergence Information Technology, 2007. ICCIT 2007. International Conference on
    DOI
    10.1109/ICCIT.2007.4420386
    Faculty
    Curtin Business School
    School of Information Systems
    School
    Centre for Extended Enterprises and Business Intelligence
    Remarks

    Copyright 2007 IEEE

    This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.

    URI
    http://hdl.handle.net/20.500.11937/44829
    Collection
    • Curtin Research Publications
    Abstract

    The rapid growth of the Internet and widespread use of mobile computing and telephony has resulted in a broad range of ways to communicate and access information. Data and telecommunications convergence promises a wide range of possible solutions that will increase productivity, reduce costs, and provide new opportunities and revenues for enterprises. However, such converged telecommunications and data services have been largely isolated to static environments where fixed Personal Computers (PC) and an Internet connection are used in conjunction with various software tools to simulate a pseudo converged session. Generally, data presented on the internet and in enterprise applications is not available on voice networks and vice-versa. Due to the versatile nature of today's enterprise, a feature-rich, flexible, adaptive and widely accessible convergence solution is required. This paper presents an Interactive Voice Response (IVR) driven approach that uses Converged Voice Access to Data (CVAD) services. The CVAD solution offers enhanced service effectiveness, flexibility and convenience for professionals on the move.

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