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    Identifying age-friendly behaviours for bus driver age-awareness training

    Access Status
    Fulltext not available
    Authors
    Broome, K.
    Worrell, L.
    Fleming, J.
    Boldy, Duncan
    Date
    2011
    Type
    Journal Article
    
    Metadata
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    Citation
    Broome, Kieran and Worrell, Linda E. and Fleming, Jennifer M. and Boldy, Duncan P. 2011. Identifying age-friendly behaviours for bus driver age-awareness training. Canadian Journal of Occupational Therapy. 78 (2): pp. 118-126.
    Source Title
    Canadian Journal of Occupational Therapy
    DOI
    10.2182/cjot.2011.78.2.7
    ISSN
    0008-4174
    School
    School of Nursing and Midwifery
    URI
    http://hdl.handle.net/20.500.11937/45204
    Collection
    • Curtin Research Publications
    Abstract

    Background. Occupational therapists may be involved in advocating for age-friendly bus systems and training bus drivers in age-awareness. In order to develop evidence-based bus driver age-awareness training programs, the specific required bus driver behaviours should be explicated. Purpose. This study aims to define, clarify, and illustrate behaviours associated with bus driver friendliness and helpfulness. Methods. Forty older people (aged 60 and over) in Queensland, Australia, completed a round trip bus journey and subsequent interview. Qualitative content analysis of participant observations with stimulated recall interviews was used to identify categories and themes around friendly and helpful bus drivers. Findings. General professional behaviours included making older people feel safe, courtesy, friendliness, helpfulness and being aware of invisible disabilities and specific professional behaviours included giving time, pulling in close to the curb, communication, and information. Implications. The findings are incorporated into suggestions for a bus driver age-awareness training program.

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