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    Introducing the otam: Exploring users' perceptions of their on-going interaction with adopted technologies

    Access Status
    Open access via publisher
    Authors
    Knight, Shirlee-ann
    Burn, J.
    Date
    2011
    Type
    Journal Article
    
    Metadata
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    Citation
    Knight, S. and Burn, J. 2011. Introducing the otam: Exploring users' perceptions of their on-going interaction with adopted technologies. Australasian Journal of Information Systems. 17 (1): pp. 5-41.
    Source Title
    Australasian Journal of Information Systems
    DOI
    10.3127/ajis.v17i1.541
    ISSN
    1449-8618
    School
    School of Information Systems
    URI
    http://hdl.handle.net/20.500.11937/45893
    Collection
    • Curtin Research Publications
    Abstract

    A common criticism directed at Davis’ (1986; 1989) Technology Acceptance Model relates to its failure to adequately frame the “experienced” user’s ongoing adoption and exploitation of information technologies. Given the pervasive nature of technology into individual users’ ongoing, everyday communication and information interactions, along with the “new adopter” becoming an increasingly rare entity, the TAM is in danger of becoming a somewhat obsolete framework for investigating user-technology interaction. Presented is a critical analysis of the development and current state of the TAM, followed by a proposed addition to the existing Perceived Usefulness (PU) and Perceived Ease of Use (PEoU) TAM constructs. The paper contends that the inclusion of a Perception of Interaction (PoI) construct allows researchers to develop an investigative framework which facilitates an exploration of users’ ongoing perceptions of the predictability of their technology interaction processes.

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