Curtin University Homepage
  • Library
  • Help
    • Admin

    espace - Curtin’s institutional repository

    JavaScript is disabled for your browser. Some features of this site may not work without it.
    View Item 
    • espace Home
    • espace
    • Curtin Research Publications
    • View Item
    • espace Home
    • espace
    • Curtin Research Publications
    • View Item

    Satisfaction with cultural/heritage sites: Virginia historic triangle

    Access Status
    Fulltext not available
    Authors
    Huh, J.
    Uysal, Muzaffer
    Date
    2013
    Type
    Book Chapter
    
    Metadata
    Show full item record
    Citation
    Huh, J. and Uysal, M. 2013. Satisfaction with cultural/heritage sites: Virginia historic triangle, in Uysal, M. and Williams, J. (eds), Current Issues and Development in Hospitality and Tourism Satisfaction, pp. 177-194. London: Taylor & Francis.
    Source Title
    Current Issues and Development in Hospitality and Tourism Satisfaction
    DOI
    10.1300/J162v04n03_12
    ISBN
    9780203050477
    School
    School of Marketing
    URI
    http://hdl.handle.net/20.500.11937/53196
    Collection
    • Curtin Research Publications
    Abstract

    This study attempted to investigate the relationship between cultural/heritage destination attributes and overall satisfaction, and to identify the difference in the overall satisfaction of tourists in terms of selected demographic and travel behavior characteristics. The expectancy-disconfirmation theory provided a conceptual framework for this study. This theory holds that consumers first form expectations of products or service performance prior to purchasing or use. The study area for this study was Virginia Historic Triangle (Williamsburg, Jamestown, and Yorktown). The survey was conducted at five different sites in the Virginia Historic Triangle. The findings indicate that there is a relationship between destination attributes and overall satisfaction with cultural/heritage experience. The study also reveals that overall satisfaction may show variation by gender, length of stay, and decision horizon. The study concludes with appropriate marketing and management implications.

    Related items

    Showing items related by title, author, creator and subject.

    • The Effects of Tourism Impacts upon Quality of Life of Residents in the Community
      Kyungmi, K.; Uysal, Muzaffer; Sirgy, J. (2012)
      This study investigates how tourism affects the quality of life (QOL) of residents in tourism destinations that vary in the stage of development. The proposed model in this study structurally depicts that satisfaction ...
    • Happy workers: How satisfied are Australians at work?
      Cassells, Rebecca (2017)
      In 2017, around 12 million Australians will work an estimated total of 20 billion hours in paid employment. An average Australian man can expect to spend half of their waking lives at a paying job and an average Australian ...
    • The effects of corporate social responsibility (CSR) on employee well-being in the hospitality industry
      Kim, H.; Woo, E.; Uysal, Muzaffer; Kwon, N. (2018)
      Purpose: The purpose of this study is to examine hotel industry employees’ perceptions of corporate social responsibility (CSR) and the influence of these perceptions on their quality of working life (QWL), job satisfaction ...
    Advanced search

    Browse

    Communities & CollectionsIssue DateAuthorTitleSubjectDocument TypeThis CollectionIssue DateAuthorTitleSubjectDocument Type

    My Account

    Admin

    Statistics

    Most Popular ItemsStatistics by CountryMost Popular Authors

    Follow Curtin

    • 
    • 
    • 
    • 
    • 

    CRICOS Provider Code: 00301JABN: 99 143 842 569TEQSA: PRV12158

    Copyright | Disclaimer | Privacy statement | Accessibility

    Curtin would like to pay respect to the Aboriginal and Torres Strait Islander members of our community by acknowledging the traditional owners of the land on which the Perth campus is located, the Whadjuk people of the Nyungar Nation; and on our Kalgoorlie campus, the Wongutha people of the North-Eastern Goldfields.