Satisfaction with cultural/heritage sites: Virginia historic triangle
MetadataShow full item record
This study attempted to investigate the relationship between cultural/heritage destination attributes and overall satisfaction, and to identify the difference in the overall satisfaction of tourists in terms of selected demographic and travel behavior characteristics. The expectancy-disconfirmation theory provided a conceptual framework for this study. This theory holds that consumers first form expectations of products or service performance prior to purchasing or use. The study area for this study was Virginia Historic Triangle (Williamsburg, Jamestown, and Yorktown). The survey was conducted at five different sites in the Virginia Historic Triangle. The findings indicate that there is a relationship between destination attributes and overall satisfaction with cultural/heritage experience. The study also reveals that overall satisfaction may show variation by gender, length of stay, and decision horizon. The study concludes with appropriate marketing and management implications.
Showing items related by title, author, creator and subject.
Is satisfaction with surgeon a determining factor in patient reported outcomes in breast reconstruction?de Blacam, C.; Healy, C.; Quinn, L.; Spillane, C.; Boyle, Terry; Eadie, P.; Connolly, E.; O'Donovan, D. (2016)Background: Patient reported outcomes are increasingly being taken into account in planning health service provision. Few studies have examined how the process of care influences patients' perception of outcome. The aim ...
Kyungmi, K.; Uysal, Muzaffer; Sirgy, J. (2012)This study investigates how tourism affects the quality of life (QOL) of residents in tourism destinations that vary in the stage of development. The proposed model in this study structurally depicts that satisfaction ...
Gountas, Sandra; Mavondo, F. (2005)Research indicated that genuine or sincere service performance is valued by consumers and that satisfaction with some services may go beyond mere satisfaction with a discrete service experience and be linked to consumers’ ...