This is the peer reviewed version of the following article: Ananthram, S. and Teo, S. and Connell, J. and Bish, A. 2017. Control and involvement HR practices in Indian call centres: Still searching for answers. Asia Pacific Journal of Human Resources. 56 (2): 226-237, which has been published in final form at 10.1111/1744-7941.12153. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving at http://olabout.wiley.com/WileyCDA/Section/id-828039.html