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    The development of synchronous text-based instant messaging as an online interviewing tool

    Access Status
    Fulltext not available
    Authors
    Pearce, G.
    Thøgersen-Ntoumani, Cecilie
    Duda, J.
    Date
    2014
    Type
    Journal Article
    
    Metadata
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    Citation
    Pearce, G. and Thøgersen-Ntoumani, C. and Duda, J. 2014. The development of synchronous text-based instant messaging as an online interviewing tool. International Journal of Social Research Methodology. 17 (6): pp. 677-692.
    Source Title
    International Journal of Social Research Methodology
    DOI
    10.1080/13645579.2013.827819
    ISSN
    1364-5579
    URI
    http://hdl.handle.net/20.500.11937/5615
    Collection
    • Curtin Research Publications
    Abstract

    The article reports the development of a synchronous text-based online interviewing tool with a continuity of private discussion that is not achieved in open-ended questionnaires, email interviews and online discussion boards. The participants were women who had undergone a surgical or natural menopause, who in a pilot interview highlighted the potential sensitivity of this subject and inspired the implementation of this method. The overall feedback was positive with the main advantages centred on feelings of anonymity, convenience and a more comfortable interview environment. Disadvantages included lack of body language and technical issues with computers. This technique ensures a degree of confidentiality while still obtaining depth of enquiry, where other qualitative methods potentially risk invading a participant’s privacy. It can be offered both alongside other interviewing techniques to allow participant choice and on its own when exploring sensitive and personal topics or when extra participant anonymity is appropriate.

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