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Conference Paper

Shrestha, A. and Cater-Steel, A. and Toleman, M. and Tan, W. 2013. A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement, 8th International Conference Design Science at the Intersection of Physical and Virtual Design Research in Information Systems and Technologies, Jun 11 2012, pp. 1-16. Helsinki, Finland: DESRIST.

Proceedings of the 8th International Conference Design Science at the Intersection of Physical and Virtual Design Research in Information Systems and Technologies

8th International Conference Design Science at the Intersection of Physical and Virtual Design Research in Information Systems and Technologies

http://desrist2013.fi/

http://hdl.handle.net/20.500.11937/58426