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dc.contributor.authorRoberts, Pamela
dc.contributor.authorDunworth, K.
dc.contributor.authorBoldy, Duncan
dc.identifier.citationRoberts, P. and Dunworth, K. and Boldy, D. 2018. Towards a reframing of student support: a case study approach. Higher Education. 75 (1): pp. 19-33.

© 2017, Springer Science+Business Media Dordrecht. This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre.

dc.titleTowards a reframing of student support: a case study approach
dc.typeJournal Article
dcterms.source.titleHigher Education
curtin.departmentSchool of Nursing, Midwifery and Paramedicine
curtin.accessStatusFulltext not available

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