Towards a reframing of student support: a case study approach
dc.contributor.author | Roberts, Pamela | |
dc.contributor.author | Dunworth, K. | |
dc.contributor.author | Boldy, Duncan | |
dc.date.accessioned | 2018-02-06T06:17:01Z | |
dc.date.available | 2018-02-06T06:17:01Z | |
dc.date.created | 2018-02-06T05:49:45Z | |
dc.date.issued | 2018 | |
dc.identifier.citation | Roberts, P. and Dunworth, K. and Boldy, D. 2018. Towards a reframing of student support: a case study approach. Higher Education. 75 (1): pp. 19-33. | |
dc.identifier.uri | http://hdl.handle.net/20.500.11937/63370 | |
dc.identifier.doi | 10.1007/s10734-017-0127-z | |
dc.description.abstract |
© 2017, Springer Science+Business Media Dordrecht. This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre. | |
dc.publisher | Springer | |
dc.title | Towards a reframing of student support: a case study approach | |
dc.type | Journal Article | |
dcterms.source.volume | 75 | |
dcterms.source.number | 1 | |
dcterms.source.startPage | 19 | |
dcterms.source.endPage | 33 | |
dcterms.source.issn | 0018-1560 | |
dcterms.source.title | Higher Education | |
curtin.department | School of Nursing, Midwifery and Paramedicine | |
curtin.accessStatus | Fulltext not available |
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