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    An examination of the links between corporate social responsibility (CSR) and its internal consequences

    Access Status
    Fulltext not available
    Authors
    Kim, H.
    Rhou, Y.
    Uysal, Muzaffer
    Kwon, N.
    Date
    2017
    Type
    Journal Article
    
    Metadata
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    Citation
    Kim, H. and Rhou, Y. and Uysal, M. and Kwon, N. 2017. An examination of the links between corporate social responsibility (CSR) and its internal consequences. International Journal of Hospitality Management. 61: pp. 26-34.
    Source Title
    International Journal of Hospitality Management
    DOI
    10.1016/j.ijhm.2016.10.011
    ISSN
    0278-4319
    School
    School of Marketing
    URI
    http://hdl.handle.net/20.500.11937/66745
    Collection
    • Curtin Research Publications
    Abstract

    The purpose of this study is to examine the links between Corporate Social Responsibility (CSR) and its internal consequencesusing the hotel employees' CSR perception, Quality of Working Life (QWL), affective commitment, organizational citizenship behavior (OCB), and job performance. Although CSR has been widely studied from the perspective of employees, no previous study has related it to QWL in the field of hospitality research. Applying relevant theories, the study empirically substantiates the connection between the constructs and provides theoretical and practical implications. The results, drawn from data collected from hotel employees in upscale hotels in South Korea, show that hotel employees' CSR perception of the firm positively influences their QWL, affective commitment, and organizational citizenship behavior, which, in turn, enhance their job performance.

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