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    Knowledge, skills and attributes for academic reference librarians

    188399_68044_Paper_Knowledge_skills_attributes.docx (299.6Kb)
    Access Status
    Open access
    Authors
    Haddow, Gaby
    Date
    2012
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Haddow, Gaby. 2012. Knowledge, skills and attributes for academic reference librarians. Australian Academic and Research Libraries 43 (3): pp. 231-248.
    Source Title
    Australian Academic and Research Libraries
    ISSN
    0004-8623
    Remarks

    Australian Academic & Research Libraries (ISSN 0004-8623) -- Australian Library and Information Association

    URI
    http://hdl.handle.net/20.500.11937/6714
    Collection
    • Curtin Research Publications
    Abstract

    A survey of Australian academic reference librarians was conducted as part of an international collaboration seeking to identify the most important knowledge, skills and attributes now and for the next ten years. Librarians working in or managing reference-related services at university and vocational education and training institutions participated in the online survey. Their responses indicate that a core professional skill, searching, is the most important skill for reference librarians, followed by other generic skills, such as verbal communication and customer service skills.

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