The Influence of Total Quality Management on Project Performance: The Case of Construction Organizations in Malaysia
Access Status
Open access
Authors
Yong, Cherng Yee
Date
2018Supervisor
Dr Lew Tek Yew
Type
Thesis
Award
PhD
Metadata
Show full item recordFaculty
Business and Law
School
Management
Collection
Abstract
This study examined the relationship between Total Quality Management (TQM) and project performance in Malaysian construction organizations. A TQM model based on the Malcolm Badridge National Quality Awards (MBNQA) was adopted. Data was collected using questionnaires from 161 valid responses having Grade 7 (G7) in the Construction Industry Development Board (CIDB) list. Pearson’s correlations and a multiple regression analysis were performed to investigate the association of TQM practices with project performance.
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