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dc.contributor.authorGirkin, F.
dc.contributor.authorShannon, E.
dc.contributor.authorZimitat, Craig
dc.contributor.authorElliot, K.
dc.identifier.citationGirkin, F. and Shannon, E. and Zimitat, C. and Elliot, K. 2017. Beyond the numbers: On the road to achieving public value in community support organisations. Asia Pacific Journal of Health Management. 12 (3): pp. 41-45.

Objective: To explore public value as a management tool for measuring outcomes, in Community Support Organisations (CSOs) and determine if further research is warranted. Design: A literature review on public value and outcome measurement in the community service sector was conducted to evaluate how public value best fits with CSOs. Setting: Public value has not previously been applied to measuring outcomes in CSOs and could provide beneficial information to assist in obtaining government funding as fiscal resources decline. Main outcome measures: The following question was considered - Can a public value framework be used as a management tool by CSOs to measure the value of their service? A flow chart applying a public value framework to outcome measurement of CSOs was developed. Results: Key elements identified were indicators, measures and outcomes. Stakeholders included; government, community sector, CSOs and consumer. A public value framework has the potential to be used for measuring outcomes in the community sector however realworld application is still required. Conclusion: This study provided preliminary application for a larger study and has provided evidence of a public value framework having the potential to be applied as an outcome measurement tool for CSOs.

dc.publisherAustralian College of Health Service Executives
dc.titleBeyond the numbers: On the road to achieving public value in community support organisations
dc.typeJournal Article
dcterms.source.titleAsia Pacific Journal of Health Management
curtin.accessStatusFulltext not available

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