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    Identification complexity and conflict: how multiple identifications affect conflict across functional boundaries

    Access Status
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    Authors
    Horton, K.
    Griffin, Mark
    Date
    2017
    Type
    Journal Article
    
    Metadata
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    Citation
    Horton, K. and Griffin, M. 2017. Identification complexity and conflict: how multiple identifications affect conflict across functional boundaries. European Journal of Work and Organizational Psychology. 26 (2): pp. 286-298.
    Source Title
    European Journal of Work and Organizational Psychology
    DOI
    10.1080/1359432X.2016.1259215
    ISSN
    1359-432X
    School
    School of Management
    URI
    http://hdl.handle.net/20.500.11937/68961
    Collection
    • Curtin Research Publications
    Abstract

    © 2016 Informa UK Limited, trading as Taylor & Francis Group. We integrate insights from the social identity complexity and dual identification literature to explore the influence of workplace identification on cross-functional conflicts at work. We propose that patterns of identification across multiple identity targets will affect the development of cross-functional conflicts within an organization. We test our hypotheses in a two-wave study of 156 military personnel over a period of 4 months, finding support for our propositions. Specifically, we find that less complex patterns of identification (defined as dominant identification with a single workplace identity) are associated with higher increases in process, task and relationship conflict during cross-functional working, compared to complex patterns of identification (identification with two or three targets) and weak identification. These findings have important implications for cross-functional working, and also provide new insights into the role of identification complexity in shaping workplace outcomes.

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