Why People Leave Community Service Organizations: A Mixed Methods Study
MetadataShow full item record
© 2018 International Society for Third-Sector Research and The Johns Hopkins University Despite the benefits of volunteering to the individual, organization and community, the retention of volunteers within volunteer and not-for-profit organizations remains a significant challenge. Examining the motivations of individuals who have ceased their engagement in a volunteer organization may provide insights to improve retention rates. The perceptions of 64 volunteers formerly involved in an international volunteer organization were examined through community telephone interviews and online surveys. Results show that while volunteers valued their participation in the volunteer organization, their decision to cease engagement in the organization was driven by five major themes: ‘Work overload and burnout,’ ‘Lack of autonomy and voice,’ ‘Alienation and cliques,’ ‘Disconnect between volunteer and organization’ and ‘Lack of faith in leadership.’ Strategies to improve and refine organizational practice and culture may contribute to a strengthened membership and retention.
Showing items related by title, author, creator and subject.
‘It fitted in with our lifestyle’: an investigation into episodic volunteering in the tourism sectorHolmes, Kirsten (2014)Tourism organizations are dependent on volunteers to deliver visitor services. Evidence suggests that volunteering is changing with a decline in volunteer hours per head and a rise in episodic forms of volunteering. This ...
It's a once-in-a-lifetime experience and opportunity- deal with it! volunteer perceptions of the management of the volunteer experience at the London 2012 Olympic GamesHolmes, Kirsten; Nichols, G.; Ralston, R. (2018)Mega-events such as the Olympic Games involve huge numbers of volunteers from the host community, necessitating the development of a large volunteer program, which will only operate for a short time. Leveraging this ...
Zrinšcak, S.; Lakoš, I.; Handy, F.; Cnaan, R.; Brudney, J.; Haski-Leventhal, D.; Holmes, Kirsten; Hustinx, L.; Kang, C.; Meijs, L.; Pessi, A.; Ranade, B.; Smith, K.; Yamauchi, N. (2012)The paper presents an analysis of the results of the research of volunteering of students of the University of Zagreb and Technical and Social Sciences Polytechnics in Zagreb conducted between 2006-2007 within the ...