Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India

Penter, Kevan John

Penter K 2018.pdf (2.488Mb)

Access Status

Open access

Authors

Penter, Kevan John

Date

2018

Supervisor

Dr Brian Perrin

Type

Thesis

Award

PhD

Metadata

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Faculty

Business and Law

School

School of Information Systems

URI

http://hdl.handle.net/20.500.11937/69389

Collection

Curtin Theses

Abstract

The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level.