Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India
Access Status
Open access
Authors
Penter, Kevan John
Date
2018Supervisor
Dr Brian Perrin
Type
Thesis
Award
PhD
Metadata
Show full item recordFaculty
Business and Law
School
School of Information Systems
Collection
Abstract
The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level.