Show simple item record

dc.contributor.authorPenter, Kevan John
dc.contributor.supervisorDr Brian Perrinen_US

The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level.

dc.publisherCurtin Universityen_US
dc.titleOffshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in Indiaen_US
curtin.departmentSchool of Information Systemsen_US
curtin.accessStatusOpen accessen_US
curtin.facultyBusiness and Lawen_US

Files in this item


This item appears in the following Collection(s)

Show simple item record