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dc.contributor.authorPenter, Kevan John
dc.contributor.supervisorDr Brian Perrinen_US
dc.date.accessioned2018-08-03T01:58:10Z
dc.date.available2018-08-03T01:58:10Z
dc.date.issued2018
dc.identifier.urihttp://hdl.handle.net/20.500.11937/69389
dc.description.abstract

The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level.

en_US
dc.publisherCurtin Universityen_US
dc.titleOffshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in Indiaen_US
dc.typeThesisen_US
dcterms.educationLevelPhDen_US
curtin.departmentSchool of Information Systemsen_US
curtin.accessStatusOpen accessen_US
curtin.facultyBusiness and Lawen_US


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