Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India
| dc.contributor.author | Penter, Kevan John | |
| dc.contributor.supervisor | Dr Brian Perrin | en_US |
| dc.date.accessioned | 2018-08-03T01:58:10Z | |
| dc.date.available | 2018-08-03T01:58:10Z | |
| dc.date.issued | 2018 | |
| dc.identifier.uri | http://hdl.handle.net/20.500.11937/69389 | |
| dc.description.abstract |
The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level. | en_US |
| dc.publisher | Curtin University | en_US |
| dc.title | Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India | en_US |
| dc.type | Thesis | en_US |
| dcterms.educationLevel | PhD | en_US |
| curtin.department | School of Information Systems | en_US |
| curtin.accessStatus | Open access | en_US |
| curtin.faculty | Business and Law | en_US |