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    Evaluation of patient satisfaction and experience towards pharmacist-administered vaccination services in Western Australia

    Access Status
    Fulltext not available
    Authors
    Burt, S.
    Hattingh, L.
    Czarniak, Petra
    Date
    2018
    Type
    Journal Article
    
    Metadata
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    Citation
    Burt, S. and Hattingh, L. and Czarniak, P. 2018. Evaluation of patient satisfaction and experience towards pharmacist-administered vaccination services in Western Australia. International Journal of Clinical Pharmacy. 40: pp. 1519–1527.
    Source Title
    International Journal of Clinical Pharmacy
    DOI
    10.1007/s11096-018-0738-1
    ISSN
    2210-7703
    School
    School of Pharmacy and Biomedical Sciences
    URI
    http://hdl.handle.net/20.500.11937/73350
    Collection
    • Curtin Research Publications
    Abstract

    Background: Pharmacist-administered vaccination services have been available in various countries for several years. In 2014, Western Australian (WA) legislation was introduced to allow pharmacist immunisers to administer the influenza vaccine to consumers 18 years and older. Objective: To determine consumer satisfaction with pharmacist-administered influenza vaccination services in WA and identify factors associated with opinions to extend the service to include other vaccines. Setting: Thirteen WA community pharmacies. Method: In 2015, 133 pharmacies in WA offered pharmacist-administered influenza vaccinations. Of the 133 pharmacies, a purposive sample of 10% (13) were invited to participate in this 2016 study. Following vaccination, consumers were given a questionnaire and asked to evaluate the service and if they would support expansion of the service to include other vaccinations. Main outcome measure Consumer satisfaction with aspects of the service using a 5-point Likert scale. Results: A total of 434 (66.8%) questionnaires were completed at the 13 pharmacies and returned. The majority of consumers (99.5%) were satisfied with the service overall, and 97.2% advised they would receive a vaccination from a community pharmacist in the future. Over 60% would like vaccinations to expand to other conditions. Women and those who would again have their influenza vaccine from the pharmacist were particularly supportive of this expansion. Conclusion: Consumer satisfaction with pharmacist-administered vaccinations was high. Consumers found the service convenient, comfortable and professional. The majority of respondents supported expansion of pharmacist-administered vaccination services to a wider range of vaccines.

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