Scoping irresponsible behaviour in hospitality and tourism: Widening the perspective of CSR
MetadataShow full item record
Purpose: This paper aims to broaden the understanding of social responsibility in hospitality and tourism by positioning it in the wider context of responsibilities for deviant behaviour. The paper presents a critical literature review that scopes responsible and irresponsible behaviour of different stakeholders in hospitality and tourism and tackles some of the often-unquestioned assumptions of CSR, including who should be held accountable for ensuring responsibility (“the onus of responsibility”). Design/methodology/approach: The paper follows the methods and structure of a critical, concept-driven literature review. The literature review is inclusive in terms of its source material and covers different research traditions and study fields. Findings: The paper helps to overcome two unquestioned assumptions of CSR, i.e. that tourism responsibility is located best at the self-regulating business level and that responsible behaviour is preferred as a focus which oftentimes overshadows the issue of irresponsible behaviour. CSR is positioned as one approach amongst many to govern and tackle deviant tourism behaviour. Moreover, CSR’s blind spot on irresponsibility is removed. Originality/value: The paper is the first one to integrate the literature of CSR in hospitality and tourism with the literature on deviant tourism behaviour and on corporate social irresponsibility and can thereby cross-fertilise and broaden the three perspectives. The paper contributes to the literature by substantially widening the perspective of CSR in hospitality and tourism, thus opening new avenues of research.
Showing items related by title, author, creator and subject.
Out of the blue! Valuing the disability market in tourism, Report of the 5th National Nican Conference, Perth 20-22 September 2004.Packer, Tanya; Carter, M. (2004)The Australian Government, Department of Industry, Tourism and Resources White Paper (2004) calls on all stakeholders to "capture, maintain and grow Australia's future international and domestic tourism market" (p.vi).Western ...
Miller, G.; Rathouse, K.; Scarles, C.; Holmes, Kirsten; Tribe, J. (2010)If tourism is to become part of a more sustainable lifestyle, changes are needed to the patterns of behaviour adopted by the public. This paper presents the results of research conducted amongst members of the public in ...
Woodside, Arch (2017)© 2017 by Emerald Publishing Limited. Consumer behavior in tourism (CBT) is an interdisciplinary field of study encompassing the basic behavioral and economic sciences (e.g., psychology, sociology, and economics) and ...