Sentiment analysis – a review and agenda for future research in hospitality contexts
dc.contributor.author | Ma, E. | |
dc.contributor.author | Cheng, Mingming | |
dc.contributor.author | Hsiao, A. | |
dc.date.accessioned | 2019-02-19T04:14:56Z | |
dc.date.available | 2019-02-19T04:14:56Z | |
dc.date.created | 2019-02-19T03:58:07Z | |
dc.date.issued | 2018 | |
dc.identifier.citation | Ma, E. and Cheng, M. and Hsiao, A. 2018. Sentiment analysis – a review and agenda for future research in hospitality contexts. International Journal of Contemporary Hospitality Management. 30 (11): pp. 3287-3308. | |
dc.identifier.uri | http://hdl.handle.net/20.500.11937/73818 | |
dc.identifier.doi | 10.1108/IJCHM-10-2017-0704 | |
dc.description.abstract |
Purpose: The study aims to provide a critical review of the origin, development and process of sentiment analysis (SA) and a demonstration for hospitality researchers and students on how to perform SA using a sample study. Design/methodology/approach: A critical review and sample case demonstration approach was applied. The sample study used Leximancer to perform SA using TripAdvisor review data. Findings: A critical evaluation of the most popular SA tools was provided, highlighting their advantages and disadvantages. A step-by-step demonstration with data provided makes it possible for readers to learn this technique at own pace. Originality/value: By providing a critical review of SA supported with a demonstration case study, this study makes a timely contribution for broader awareness and understanding, as well as the application of SA in hospitality. | |
dc.publisher | Emerald Group Publishing Limited | |
dc.title | Sentiment analysis – a review and agenda for future research in hospitality contexts | |
dc.type | Journal Article | |
dcterms.source.volume | 30 | |
dcterms.source.number | 11 | |
dcterms.source.startPage | 3287 | |
dcterms.source.endPage | 3308 | |
dcterms.source.issn | 0959-6119 | |
dcterms.source.title | International Journal of Contemporary Hospitality Management | |
curtin.department | School of Marketing | |
curtin.accessStatus | Fulltext not available |
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