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    A comparison of key attributes between peer-to-peer accommodations and hotels using online reviews

    Access Status
    Fulltext not available
    Authors
    Zhang, G.
    Cui, R.
    Cheng, Mingming
    Zhang, Q.
    Li, Z.
    Date
    2019
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Zhang, G. and Cui, R. and Cheng, M. and Zhang, Q. and Li, Z. 2019. A comparison of key attributes between peer-to-peer accommodations and hotels using online reviews. Current Issues in Tourism.
    Source Title
    Current Issues in Tourism
    DOI
    10.1080/13683500.2019.1575339
    ISSN
    1368-3500
    School
    School of Marketing
    URI
    http://hdl.handle.net/20.500.11937/74706
    Collection
    • Curtin Research Publications
    Abstract

    The advent of peer-to-peer (P2P) accommodation challenges the conventional business practices of long-established accommodation providers such as hotels. Relevant knowledge is needed to identify the key similarities and differences between P2P accommodation and hotels. Using online reviews, this research casts light on guests’ perceived differences between Airbnb and hotels. Our research shows that the key differences between Airbnb and hotels are largely reflected through a wide variety of distinctive and similar attributes. The key differences include the ability to bring pets and the opportunity to encounter hosts’ pets, atmosphere, flexibility, value for money and quality assurance. This paper provides further insights into knowledge pertaining to the relationship between P2P accommodation and hotels.

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