Optimal Uncertainty: Flexibility and Innovation for The Future of Work

Abstract

The nature of work is rapidly evolving as technological, demographic, and economic changes influence all aspects of our society. The changing nature of work requires a more wholistic understanding of work-life systems. In this presentation, I explore uncertainty as a key concept in understanding modern work-life systems. Uncertainty is a defining feature of complex, and high-risk work and often viewed as a contextual feature of the work context. I review recent research investigating uncertainty as a more dynamic element of work-life that is both generated and managed when there is a need for ongoing adaptive behaviour. I review recent research investigating how individuals both respond to and generate uncertainty to be adaptive and introduce the notion of optimal uncertainty. I present our current framework for thinking about the skills and abilities needed to be effective in a digitally connected and uncertain world.