Caller resistance to perform cardio-pulmonary resuscitation in emergency calls for cardiac arrest
Embargo Lift Date
MetadataShow full item record
© 2020 Elsevier Ltd A key objective of an emergency call for cardiac arrest is to recruit a bystander to perform cardio-pulmonary resuscitation (CPR) until the ambulance arrives. Emergency medical services worldwide work towards increasing the rate of bystander-CPR, and existing research has identified a number of physical barriers to the provision of bystander-CPR. Yet, little is known about the specific ways in which emergency callers resist recruitment to perform basic first-aid, sometimes in the absence of any physical obstacle. This study investigated 65 emergency calls for cardiac arrest received in Australia in 2014 and 2015, in which the callers initially resisted CPR. We used conversation analysis to examine callers' practices to resist recruitment and call-takers’ practices to counter this resistance. We found that callers who resisted CPR typically provided an account. When callers accounted for their resistance on deontic grounds, they expressed that CPR was not a possible course of action (e.g. “I can't do it”). When callers provided an epistemic account, their justification was based on their knowledge or opinion (e.g. “I think it's too late”). Our findings suggest that epistemic resistance can be a barrier to bystander-CPR. We identified two practices used by call-takers to address caller resistance based on epistemics. Providing more context on the purpose of CPR (e.g. “this is to help him in the meantime”) seemed effective in persuading callers to perform CPR. By contrast, aligning with the caller's epistemic and deontic rights (e.g. “it's up to you”) did not seem effective in persuading callers.
Showing items related by title, author, creator and subject.
Direction of first bystander call for help is associated with outcome from out-of-hospital cardiac arrestNehme, Z.; Andrew, E.; Cameron, P.; Bray, Janet; Meredith, I.; Bernard, S.; Smith, K. (2014)Background: Preventable bystander delays following out-of-hospital cardiac arrest (OHCA) are common, and include bystanders inappropriately directing their calls for help. Methods: We retrospectively extracted Utstein-style ...
The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocolRiou, Marine; Ball, Stephen; Williams, Teresa; Whiteside, Austin; O’Halloran, Kay; Bray, Janet; Perkins, G.; Cameron, P.; Fatovich, D.; Inoue, Madoka; Bailey, Paul; Brink, Deon; Smith, K.; Della, Phillip; Finn, Judith (2017)Introduction Emergency telephone calls placed by bystanders are crucial to the recognition of out-of-hospital cardiac arrest (OHCA), fast ambulance dispatch and initiation of early basic life support. Clear and efficient ...
‘We're going to do CPR’: A linguistic study of the words used to initiate dispatcher-assisted CPR and their association with caller agreementRiou, Marine; Ball, Stephen; Whiteside, A.; Bray, Janet; Perkins, G.; Smith, K.; O'Halloran, Kay; Fatovich, D.; Inoue, Madoka; Bailey, P.; Cameron, P.; Brink, D.; Finn, Judith (2018)© 2018 Elsevier B.V. Background: In emergency ambulance calls for out-of-hospital cardiac arrest (OHCA), dispatcher-assisted cardiopulmonary resuscitation (CPR) plays a crucial role in patient survival. We examined whether ...