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dc.contributor.authorCrawford, Nicole
dc.contributor.authorOlds, Anita
dc.contributor.authorLisciandro, Joanne
dc.contributor.authorJaceglav, Megan
dc.contributor.authorWestacott, Marguerite
dc.contributor.authorOsenieks, Lesley
dc.identifier.citationCrawford, N. and Olds, A. and Lisciandro, J. and Jaceglav, M. and Westacott, M. and Osenieks, L. 2018. Emotional labour demands in enabling education: A qualitative exploration of the unique challenges and protective factors. Student Success. 9 (1): pp. 23-33.

Students in enabling programs bring richness, diversity, and complexity to the teaching and learning environment. They are often from under-represented backgrounds, have experienced educational disadvantage or disruption, belong to multiple equity groups, and face academic and non-academic challenges, including mental ill-health. This pilot study explored academic staff experiences in teaching and supporting students in enabling programs. Using a collaborative autoethnographical approach, four members of a multi-institutional research group wrote first-person reflections in response to guiding questions. From generative and reflective discussions, different themes arose. A major theme was the high ‘emotional labour demands’ of teaching a vulnerable cohort, with both positive and negative effects on staff. Other major themes included: the diversity of emotional responses and coping strategies; the complex, sometimes contradictory, role of the enabling educator; the importance of communities of care and support; and the impact of witnessing students’ transformations. Within these themes, the challenges, rewards, and protective factors, which mitigate stress among enabling educators, were identified.

dc.titleEmotional labour demands in enabling education: A qualitative exploration of the unique challenges and protective factors
dc.typeJournal Article
dcterms.source.titleStudent Success

© 2018 The Authors. Published in Student Success.

curtin.departmentSchool of Management
curtin.accessStatusOpen access
curtin.facultyFaculty of Business and Law
curtin.contributor.orcidCrawford, Nicole [0000-0003-4031-3709]
curtin.contributor.scopusauthoridCrawford, Nicole [42261194000]

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