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    Remote managers are having trust issues

    Access Status
    Open access via publisher
    Authors
    Parker, Sharon
    Knight, Caroline
    Keller, Anita
    Date
    2020
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Parker, S. and Knight, C. and Keller, A. 2020. Remote managers are having trust issues. Harvard Business Review Digital Articles.
    Source Title
    Harvard Business Review Digital Articles
    Additional URLs
    https://hbr.org/2020/07/remote-managers-are-having-trust-issues
    ISSN
    0017-8012
    Faculty
    Faculty of Business and Law
    School
    Future of Work Institute
    URI
    http://hdl.handle.net/20.500.11937/80745
    Collection
    • Curtin Research Publications
    Abstract

    Covid-19 has thrust many leaders into remote management which requires a different skill set than face-to-face management. They have been forced to make this transition quickly, and for the most part, without training. While some jobs have proven adaptable, many sectors are not well-suited for the remote environment and many workers have home lives that present overwhelming challenges. As a result, some managers may be finding their roles more difficult than before — and making their subordinates’ lives more stressful as they struggle to adapt. Even prior to the pandemic, managing teleworkers presented unique obstacles. Research shows that managers who cannot “see” their direct reports sometimes struggle to trust that their employees are indeed working. When such doubts creep in, managers can start to develop an unreasonable expectation that those team members be available at all times, ultimately disrupting their workhome balance and causing more job stress.

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