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    A phenomenological study of the influence of middle level management on upward feedback in a service organisation

    225929_Geddes 2013-.pdf (1.958Mb)
    Access Status
    Open access
    Authors
    Geddes, Deborah Amanda
    Date
    2013
    Supervisor
    Prof. Rob Cavanagh
    Prof. Graham Dellar
    Type
    Thesis
    Award
    MPhil
    
    Metadata
    Show full item record
    School
    School of Education
    URI
    http://hdl.handle.net/20.500.11937/809
    Collection
    • Curtin Theses
    Abstract

    The purpose of this empirical phenomenological study was to examine the influence that middle level management has on the upward feedback process for decision making purposes. The results suggested that middle managers influenced upward feedback positively by advocating and accurately passing subordinate information upwards to superordinates. Middle managers were also seen as negatively influencing the upward feedback process because of their filtering role and the inhibitive behaviours that they displayed that discouraged upward feedback.

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