A phenomenological study of the influence of middle level management on upward feedback in a service organisation
MetadataShow full item record
The purpose of this empirical phenomenological study was to examine the influence that middle level management has on the upward feedback process for decision making purposes. The results suggested that middle managers influenced upward feedback positively by advocating and accurately passing subordinate information upwards to superordinates. Middle managers were also seen as negatively influencing the upward feedback process because of their filtering role and the inhibitive behaviours that they displayed that discouraged upward feedback.
Showing items related by title, author, creator and subject.
Brooks, Zoe A. (2013)This study examined the complexities inherent within secondary school middle leadership positions. These formal positions typically have line management accountability for the supervision of teaching and/or ancillary ...
Kayani, Amina Josetta (2009)The current study examines the Multisource Feedback (MSF) system by investigating the impact several MSF design and implementation factors have on employees’ reaction towards the system. The fundamental goal of the research ...
Sing, C.; Love, Peter; Fung, W.; He, Y. (2015)As a result of urban housing reform in China, it has become increasingly difficult for low and middle income families to purchase a house. In response to the growing demand for affordable housing, the Chinese Government ...