A phenomenological study of the influence of middle level management on upward feedback in a service organisation
| dc.contributor.author | Geddes, Deborah Amanda | |
| dc.contributor.supervisor | Prof. Rob Cavanagh | |
| dc.contributor.supervisor | Prof. Graham Dellar | |
| dc.date.accessioned | 2017-01-30T09:53:52Z | |
| dc.date.available | 2017-01-30T09:53:52Z | |
| dc.date.created | 2015-05-07T07:09:46Z | |
| dc.date.issued | 2013 | |
| dc.identifier.uri | http://hdl.handle.net/20.500.11937/809 | |
| dc.description.abstract |
The purpose of this empirical phenomenological study was to examine the influence that middle level management has on the upward feedback process for decision making purposes. The results suggested that middle managers influenced upward feedback positively by advocating and accurately passing subordinate information upwards to superordinates. Middle managers were also seen as negatively influencing the upward feedback process because of their filtering role and the inhibitive behaviours that they displayed that discouraged upward feedback. | |
| dc.language | en | |
| dc.publisher | Curtin University | |
| dc.title | A phenomenological study of the influence of middle level management on upward feedback in a service organisation | |
| dc.type | Thesis | |
| dcterms.educationLevel | MPhil | |
| curtin.department | School of Education | |
| curtin.accessStatus | Open access |