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How Flat is the World Really? Exploring the Long‐term Impact of Offshore Outsourcing of Customer Services on Customer Perceptions

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Authors
Sharma, Piyush
Date
2011
Type
Conference Paper

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Citation
Sharma, P. 2011. How Flat is the World Really? Exploring the Long‐term Impact of Offshore Outsourcing of Customer Services on Customer Perceptions. Faculty of Economics, University of Ljubljana, Slovenia.
Faculty
Faculty of Business and Law
School
School of Marketing
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