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    How to motivate employees to engage in online knowledge sharing: Differences between posters and lurkers

    82128.pdf (610.6Kb)
    Access Status
    Open access
    Authors
    Nguyen, Tuyet Mai
    Malik, Ashish
    Sharma, Piyush
    Date
    2020
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Nguyen, M., Malik, A. and Sharma, P. 2020. How to motivate employees to engage in online knowledge sharing: Differences between posters and lurkers. Journal of Knowledge Management.
    Source Title
    Journal of Knowledge Management
    DOI
    10.1108/JKM-08-2020-0649
    ISSN
    1367-3270
    Faculty
    Faculty of Business and Law
    School
    School of Marketing
    Remarks

    This is an author-created, un-copyedited version of an article accepted for publication in Journal of Knowledge Management.

    URI
    http://hdl.handle.net/20.500.11937/82050
    Collection
    • Curtin Research Publications
    Abstract

    Purpose-This study combines the theory of planned behave or (TPB) and the motivational framework to extend the research on online knowledge sharing (OKS) in an organization by exploring the factors that drive the knowledge sharing intentions (KSI) of posters and lurkers.

    Design/methodology/approach-A field survey with 501 employees in Vietnamese telecommunication companies is used to collect the data, and structural equation modeling (SEM) approach with AMOS 25.0 is used to test all the hypotheses.

    Findings-Attitudes toward OKS and subjective norms (SN) influence online KSI for both posters and lurkers. Self-enjoyment have a stronger effect on the attitudes toward OKS for posters than lurkers. Self-efficacy, reciprocity and rewards only affect posters and not lurkers.

    Research limitations/implications-This study uses self-efficacy and self-enjoyment to represent intrinsic motivation, and reciprocity and rewards for extrinsic motivation. Future research may use additional motivational factors to provide additional insights.

    Practical implications-Managers should pay greater attention to subjective norms and attitudes towards knowledge sharing to motivate all the employees to share knowledge with each other in order to improve organizational performance.

    Originality/Value-This is the first study to combine TPB with the motivational framework to explore the factors that drive online knowledge sharing in an organization.

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