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    Interpreter Services in a General Health Setting in Western Australia: A Retrospective Study

    Access Status
    In process
    Authors
    Kwan, MIchelle
    Jeemi, Zakia
    Norman, Richard
    Dantas, Jaya A R
    Date
    2020
    Type
    Report
    
    Metadata
    Show full item record
    Source Title
    Interpreter Services in a General Health Setting in Western Australia: A Retrospective Study
    ISBN
    978-0-9945338-3-8
    Faculty
    Faculty of Health Sciences
    School
    Office of the Pro Vice Chancellor Health Sciences
    URI
    http://hdl.handle.net/20.500.11937/82646
    Collection
    • Curtin Research Publications
    Abstract

    Migration patterns have rapidly changed in Australia which have contributed to an increasingly culturally and linguistically diverse society. This has brought new opportunities and challenges in the healthcare sector to address the different language needs of the culturally and linguistically diverse (CaLD) populations. A key strategy is the provision of interpreter services to bridge the language gap and assist patients and healthcare providers in clinical encounters.

    This research project explored interpreter service usage at a Western Australian (WA) hospital, a general hospital located in Perth, providing hospital and community care to meet broader health needs of the population. In relation to the current COVID situation, the WA Language Service Policy has been updated to provide guidance to all public services to ensure that all information can be accessible to CaLD populations. The findings of this project aimed to inform current hospital practices, health policies and to support financial funding for hospital interpreter services.

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