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    A comparative study of benefits realisation and change management using Enterprise Resource Planning Technology (SAP) in utility enterprises in Western Australia

    203482_DBA BLICK FINAL.pdf (4.110Mb)
    Access Status
    Open access
    Authors
    Blick, Graham Anthony Baylis
    Date
    2014
    Supervisor
    Assoc. Prof. Des Klass
    Prof. Mohammad Quaddus
    Type
    Thesis
    Award
    DBA
    
    Metadata
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    School
    Graduate School of Business
    URI
    http://hdl.handle.net/20.500.11937/848
    Collection
    • Curtin Theses
    Abstract

    This research looks at the application of an ERP technology (SAP) in utilities in Western Australia and undertakes a comparative study of Benefit Realisation and Change Management. It clearly shows that involving people in the change is a critical success factor for any ERP implementation. The research also supports an integrated, carefully planned approach with significant leadership. These are also critical success factors in any ERP implementation.

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