A comparative study of benefits realisation and change management using Enterprise Resource Planning Technology (SAP) in utility enterprises in Western Australia

Blick, Graham Anthony Baylis

203482_DBA BLICK FINAL.pdf (4.110Mb)

Access Status

Open access

Authors

Blick, Graham Anthony Baylis

Date

2014

Supervisor

Assoc. Prof. Des Klass

Prof. Mohammad Quaddus

Type

Thesis

Award

DBA

Metadata

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School

Graduate School of Business

URI

http://hdl.handle.net/20.500.11937/848

Collection

Curtin Theses

Abstract

This research looks at the application of an ERP technology (SAP) in utilities in Western Australia and undertakes a comparative study of Benefit Realisation and Change Management. It clearly shows that involving people in the change is a critical success factor for any ERP implementation. The research also supports an integrated, carefully planned approach with significant leadership. These are also critical success factors in any ERP implementation.