A comparative study of benefits realisation and change management using Enterprise Resource Planning Technology (SAP) in utility enterprises in Western Australia

Abstract

This research looks at the application of an ERP technology (SAP) in utilities in Western Australia and undertakes a comparative study of Benefit Realisation and Change Management. It clearly shows that involving people in the change is a critical success factor for any ERP implementation. The research also supports an integrated, carefully planned approach with significant leadership. These are also critical success factors in any ERP implementation.