Transformational Leadership as Antecedent of Cross-cultural Psychological Capital in the Sabah Hotel Industry

Abstract

This research has demonstrated the positive effects of transformational leadership on cross-cultural psychological capital, service-oriented organizational citizenship behavior, and turnover intentions of hotel frontline employees in Sabah, Malaysia. It has further emphasized the relevance of transformational leadership impacts on turnover intention in light of the insignificant relationship of cross-cultural psychological capital as a mediator. The importance of transformational leadership and cross-cultural PsyCap as job and personal resources, respectively, are critical factors that organizations can capitalize to enhance employee’s performance and competitive advantage.