Developing Fully-online TBLT for Customer Relation Skills
in a University in Thailand: From Needs Analysis to Evaluation

Soongpankhao, Watcharaphong

Soongpankhao W 2023 Public.pdf (10.42Mb)

Access Status

Open access

Authors

Soongpankhao, Watcharaphong

Date

2023

Supervisor

Craig Lambert

Scott Aubrey

Type

Thesis

Award

PhD

Metadata

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Faculty

Humanities

School

School of Education

URI

http://hdl.handle.net/20.500.11937/95489

Collection

Curtin Theses

Abstract

The thesis provides EFL teachers and course designers in Thailand with descriptions of real-world tasks, the types of discourse they necessitate, and criteria of success as bases for designing online TBLT tasks. It also provides a model of how these tasks can be incorporated effectively into developing customer service skills instruction in Thailand and provides evidence of how these tasks function in terms of learners’ engagement and task performance.