Developing Fully-online TBLT for Customer Relation Skills in a University in Thailand: From Needs Analysis to Evaluation
| dc.contributor.author | Soongpankhao, Watcharaphong | |
| dc.contributor.supervisor | Craig Lambert | en_US |
| dc.contributor.supervisor | Scott Aubrey | en_US |
| dc.date.accessioned | 2024-07-09T03:19:18Z | |
| dc.date.available | 2024-07-09T03:19:18Z | |
| dc.date.issued | 2023 | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.11937/95489 | |
| dc.description.abstract |
The thesis provides EFL teachers and course designers in Thailand with descriptions of real-world tasks, the types of discourse they necessitate, and criteria of success as bases for designing online TBLT tasks. It also provides a model of how these tasks can be incorporated effectively into developing customer service skills instruction in Thailand and provides evidence of how these tasks function in terms of learners’ engagement and task performance. | en_US |
| dc.publisher | Curtin University | en_US |
| dc.title | Developing Fully-online TBLT for Customer Relation Skills in a University in Thailand: From Needs Analysis to Evaluation | en_US |
| dc.type | Thesis | en_US |
| dcterms.educationLevel | PhD | en_US |
| curtin.department | School of Education | en_US |
| curtin.accessStatus | Open access | en_US |
| curtin.faculty | Humanities | en_US |
| curtin.contributor.orcid | Soongpankhao, Watcharaphong [0000-0002-1470-4012] | en_US |