How are public sector organizations assessing their IT investments and benefits-An understanding of issues for Benchmarking
MetadataShow full item record
A link to the publisher's web site is available at: http://www.cyut.edu.tw/eindex.htm
Despite the growing IT spending by public sector organizations, evaluation of IT investments still presents a major problem for these organizations. A survey of the top 500 Australian public sector organizations and the in-depth case studies of three Australian public sector organizations were conducted. The main purpose of the study was to examine the key issues of IT investment evaluation and benefits realization in public sector organizations. The results indicated that effective deployment of appropriate IT investment evaluation methodology and benefits realization methodology are critical to the successful outcomes for IT project. A number of key IT evaluation issues were also identified: user satisfaction, top management support, change management, and user involvement.
Showing items related by title, author, creator and subject.
Irani, Z.; Love, Peter; Elliman, T.; Themistocleous, M. (2005)Part of the remit of public sector management includes planning and reflecting on capital expenditure on new technology. With this in mind, the role that information systems play in supporting improvements in e-government ...
Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcingLin, Chad; Pervan, Graham; McDermid, Donald (2007)Purpose – The main purpose of this paper is threefold: to understand public-sector outsourcing in Australia; to examine the linkage between IS/IT outsourcing and the use of evaluation methodologies; and to identify issues ...
Coming of age in the digital era: An exploratory transnational study into Australian and Singaporean PR consultants’ attitude towards digital communication.Archer, C.; Wolf, Katharina (2017)Digital and social media tools are no longer new and have become standard components of the public relations toolkit. However, they have undoubtedly changed and shaped the practice of public relations (PR) over the past ...