Examining the mediating effects of study outcomes on student experience and satisfaction

Abstract

Global demand for higher education has been growing. Insight into study outcomes may hold the key to finding out what exactly students hope to take away from their university experience and how they may be satisfied. This paper's aim is to understand the mediating effects study outcomes have on student experience and satisfaction. Findings suggest study outcomes such as personal development and career opportunity mediate the relationships between student experience (image, teaching, learning, student services and technology) and student satisfaction.