Examining the mediating effects of study outcomes on student experience and satisfaction

Quintal, Vanessa; Shanka, Tekle

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Access Status

Open access

Authors

Quintal, Vanessa

Shanka, Tekle

Date

2010

Type

Working Paper

Metadata

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Citation

Quintal, Vanessa Ann and Shanka, Tekle. 2010. Examining the mediating effects of study outcomes on student experience and satisfaction, Marketing Insights; School of Marketing Working Paper Series: no. 2010002, Curtin University of Technology, School of Marketing.

Faculty

Curtin Business School

School of Marketing

URI

http://hdl.handle.net/20.500.11937/15454

Collection

Curtin Research Publications

Abstract

Global demand for higher education has been growing. Insight into study outcomes may hold the key to finding out what exactly students hope to take away from their university experience and how they may be satisfied. This paper's aim is to understand the mediating effects study outcomes have on student experience and satisfaction. Findings suggest study outcomes such as personal development and career opportunity mediate the relationships between student experience (image, teaching, learning, student services and technology) and student satisfaction.