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    Examining the mediating effects of study outcomes on student experience and satisfaction

    144926_2010002[1].pdf (62.67Kb)
    Access Status
    Open access
    Authors
    Quintal, Vanessa
    Shanka, Tekle
    Date
    2010
    Type
    Working Paper
    
    Metadata
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    Citation
    Quintal, Vanessa Ann and Shanka, Tekle. 2010. Examining the mediating effects of study outcomes on student experience and satisfaction, Marketing Insights; School of Marketing Working Paper Series: no. 2010002, Curtin University of Technology, School of Marketing.
    Faculty
    Curtin Business School
    School of Marketing
    URI
    http://hdl.handle.net/20.500.11937/15454
    Collection
    • Curtin Research Publications
    Abstract

    Global demand for higher education has been growing. Insight into study outcomes may hold the key to finding out what exactly students hope to take away from their university experience and how they may be satisfied. This paper's aim is to understand the mediating effects study outcomes have on student experience and satisfaction. Findings suggest study outcomes such as personal development and career opportunity mediate the relationships between student experience (image, teaching, learning, student services and technology) and student satisfaction.

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