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    Promoting communication skills for information systems students in Australian and Portuguese higher education: Action research study

    191661_191661.pdf (547.5Kb)
    Access Status
    Open access
    Authors
    Isaias, Pedro
    Issa, Tomayess
    Date
    2014
    Type
    Journal Article
    
    Metadata
    Show full item record
    Citation
    Isaias, Pedro and Issa, Tomayess. 2014. Promoting Communication Skills for Information Systems Students in Australian and Portuguese Higher Education: Action Research Study. Education and Information Technologies. 18.
    Source Title
    Education and Information Technologies
    DOI
    10.1007/s10639-013-9257-9
    ISSN
    15737608
    Remarks

    The final publication is available at link.springer.com

    URI
    http://hdl.handle.net/20.500.11937/17709
    Collection
    • Curtin Research Publications
    Abstract

    This paper aims to examine the value of communication skills learning process through various assessments in Information Systems (IS) postgraduate units in Australia and Portugal. Currently, communication skills are indispensable to students in expanding their social networks and their knowledge at university and in the future workplace, since businesses expect their employees to have strong communication and presentation skills. This paper provides empirical evidence based on the anonymous quantitative and qualitative data collected during 2 years from 126 postgraduate students, which were collected via formal and informal feedback. Various assessment methods were used in Information Systems units to promote and develop the communication skills; these assessments are: reflective journal, business plan and prototype, discussion forum, presentation, and final examination. A Communication skills model (CSM) was developed based on Action research principles to promote the assessments which will assist IS students to enhance their communication skills. The research outcomes indicated that integrating communication skills in the assessments will allow students to promote their communication skills and boost their self-esteem skills. Furthermore, this paper added a new theoretical and practical contribution to higher-education teaching and learning literature, especially the action research for teachers to promote and develop communication skills among students. Finally, integrating these skills in the units should meet the objectives and aims of the units, Master’s degrees, universities, and businesses’ needs, and satisfy our student’s needs.

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