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    Investigating the formation of service supply chains

    Access Status
    Fulltext not available
    Authors
    Breidbach, C.
    Reefke, H.
    Wood, Lincoln
    Date
    2015
    Type
    Journal Article
    
    Metadata
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    Citation
    Breidbach, C. and Reefke, H. and Wood, L. 2015. Investigating the formation of service supply chains. Service Industries Journal. 35 (1-2): pp. 5-23.
    Source Title
    Service Industries Journal
    DOI
    10.1080/02642069.2014.979404
    ISSN
    0264-2069
    School
    School of Information Systems
    URI
    http://hdl.handle.net/20.500.11937/2684
    Collection
    • Curtin Research Publications
    Abstract

    © 2014 Taylor & Francis. Existing research on service supply chains assumes the existence of an established and mature chain. Empirical or conceptual insights into service supply chain formation are therefore limited. The initial formation of a service supply chain, however, is suspected to determine its future performance. It is therefore of significant academic and managerial value to understand how and why service supply chains are formed, and how this process is coordinated. Drawing on an exploratory case study set in the management consulting industry, the inductive theory-building process underlying this study culminates in propositions and a conceptual model that provides a distinct understanding of service supply chain formation and the coordination mechanisms utilized within each stage. This study contributes to the service science, service supply chains, and service sourcing literatures; outlines managerial implications; and proposes future research directions.

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