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    Designing an effective EDRMS based on Alter's Service Work System model

    Access Status
    Fulltext not available
    Authors
    Goldschmidt, P.
    Joseph, Pauline
    Debowski, S.
    Date
    2012
    Type
    Journal Article
    
    Metadata
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    Citation
    Goldschmidt, Peter and Joseph, Pauline and Debowski, Shelda. 2012. Designing an effective EDRMS based on Alter's Service Work System model. Records Management Journal. 22 (3): pp. 152-169.
    Source Title
    Records Management Journal
    DOI
    10.1108/09565691211283129
    ISSN
    0956-5698
    URI
    http://hdl.handle.net/20.500.11937/2694
    Collection
    • Curtin Research Publications
    Abstract

    Purpose: The purpose of the paper is to develop a framework for electronic document and records management systems (EDRMS) as a Service Work System. This enhanced overview of EDRMS support strategies suggests that the increasing shift in recordkeeping responsibilities to users requires greater consideration of the core activities that should be supported by RM professionals. The paper seeks to examine the concept of records management (RM) service delivery using this model.Design/methodology/approach: The authors offer a complementary approach for EDRMS analysis, design and implementation augmenting the human computer interaction (HCI) approach. They show how ideas related to services can be incorporated into the existing RM domain and can enrich current approaches within this field. Findings: The changing context from records management suggests a need to shift the RM orientation from a systems domain approach to a Service Work System model. A reorientation of records management emphasises stronger consideration of user needs and stakeholder expectations. The education of records management professionals to accommodate RM users' requirements will also encourage a stronger concern for the development of EDRMS that are “fit for purpose”.Practical implications: Records management theory and practice would benefit from a shift in orientation from a systems driven Work Systems Model to a Service Work Systems Model. The shift to a Service Work Systems Model will necessitate a stronger consideration of user needs and stakeholder expectations and increased focus and approach to learning and education of records management professionals and users. Social implications: The concept of Service Work Systems to the development of electronic document and records management systems is introduced. Originality/value: The paper introduces the concept of Service Work Systems to the development of electronic document and records management systems for RIM professionals.

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