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dc.contributor.authorKrishnan, Anbalagan
dc.contributor.authorChan, Kwok
dc.contributor.authorJayaprakash, Jeya
dc.contributor.authorShaikh, Junaid
dc.contributor.authorMd Isa, A.
dc.date.accessioned2017-01-30T13:00:03Z
dc.date.available2017-01-30T13:00:03Z
dc.date.created2009-03-09T18:01:03Z
dc.date.issued2008
dc.identifier.citationKrishnan, Anbalagan and Chan, Kwok M. and Jayaprakash, Jeya C.M. and Shaikh, Junaid M. and Md Isa, Abu H.B. 2008. Measurement of performance at institutions of higher learning: the balanced scorecard approach. International Journal of Managerial and Financial 1 (2): pp. 199-212.
dc.identifier.urihttp://hdl.handle.net/20.500.11937/27611
dc.identifier.doi10.1504/IJMFA.2008.021242
dc.description.abstract

Organisations have to confront with new developments brought about by the shift of industrial age competition to information age competition. As a result of this, certain assumptions with regard to the running and measurement of organisational performance have become obsolete. Information becomes essential to bring about new capabilities for competitive success. In the information age, it is vital for organisations to attempt to create future value through investments in customers, suppliers, employees, processes, technology and innovation (Kaplan and Norton, 1998a). Therefore, in information age, organisations need to formulate and utilise performance measurement tools that can be used to develop strategies, not only to create value for the current and future customers, but also to enhance current and future capabilities necessary to improve future performance. The tools are not only to be used to control behaviour and to evaluate past performances, but also to articulate and communicate future strategies. In brief, the objectives of this research study are: evaluate performance measurement at institutions of higher learning; assess the level of awareness and knowledge of balanced scorecard as a measure.

dc.publisherInderscience Publishers
dc.titleMeasurement of performance at institutions of higher learning: the balanced scorecard approach
dc.typeJournal Article
dcterms.source.volume1
dcterms.source.number2
dcterms.source.startPage199
dcterms.source.endPage212
dcterms.source.issn17536723
dcterms.source.titleInternational Journal of Managerial and Financial
curtin.note

Copyright © 2008 Inderscience Enterprises Limited. All rights reserved.

curtin.note

The link to the Journal's wesite is available at: http://www.inderscience.com/browse/index.php?journalID=252

curtin.departmentCurtin Sarawak - Faculty Office
curtin.accessStatusOpen access
curtin.facultyCurtin Business School
curtin.facultySarawak Campus
curtin.facultyDepartment of Accounting and BIS


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