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Balanced Scorecard-Based Approach to Ascertain the Quality of Education

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Open access
Authors
Sangka, Kreshna
Hussain, Omar
Date
2010
Type
Conference Paper

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Sangka, K.B. and Hussain, O.K. 2010. Balanced Scorecard-Based Approach to Ascertain the Quality of Education, in Xhafa, F. and Barolli, L. and Nishino, H. and Aleksy, M. (ed), 5th International Conference on P2P, Parallel, Grid, Cloud and Internet Computing (3PGCIC 2010), Nov 4 2010, pp. 149-156. Fukuoka, Japan: IEEE.
Source Title
Proceedings of the 5th international conference on P2P, parallel, grid, cloud and internet computing (3PGCIC 2010)
Source Conference
5th International Conference on P2P, Parallel, Grid, Cloud and Internet Computing (3PGCIC 2010)
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School
Digital Ecosystems and Business Intelligence Institute (DEBII)
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Abstract

Educational Providers should continually monitor and measure their performance in terms of delivering quality education to the students. Although the importance of such an assessment process has been stressed in the literature, no framework has been proposed that considers all the different relevant factors and determines semantically the level of the quality of education being delivered. In order to provide such an approach, in this paper we propose a framework by which the quality of education being delivered in a subject in an Indonesian university can be determined by using the Balanced Scorecard (BSC). The proposed approach will capture the different factors to be considered from the different perspectives and assimilate them to determine the quality of education. The resultant analysis will provide important inputs to the different stakeholders involved in taking appropriate measures to ensure that students' learning experiences can be maintained at a certain desired level.