“Measuring IT service management performance: a model development

Gacenga, F.; Cater-Steel, A.; Toleman, M.; Tan, Wui-Gee

Access Status

Fulltext not available

Authors

Gacenga, F.

Cater-Steel, A.

Toleman, M.

Tan, Wui-Gee

Date

2012

Type

Book Chapter

Metadata

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Citation

Gacenga, F. and Cater-Steel, A. and Toleman, M. and Tan, W. 2012. “Measuring IT service management performance: a model development. In Measuring organizational information systems success: new technologies and practices, 102-119. USA: IGI Global.

Source Title

Measuring organizational information systems success: new technologies and practices

Additional URLs

https://books.google.com.au/books?hl=en&lr=&id=VymBHNbbPe8C&oi=fnd&pg=PA102&dq=%E2%80%9CMeasuring+IT+service+management+performance:+a+model+development&ots=4u5PY9Dr9D&sig=sSz10VgtLI1IBJ6vsA2ZPG8hRR0#v=onepage&q=%E2%80%9CMeasuring%20IT%20service%20managem

School

CBS International

URI

http://hdl.handle.net/20.500.11937/28452

Collection

Curtin Research Publications