| dc.contributor.author | Gacenga, F. | |
| dc.contributor.author | Cater-Steel, A. | |
| dc.contributor.author | Toleman, M. | |
| dc.contributor.author | Tan, Wui-Gee | |
| dc.date.accessioned | 2017-01-30T13:05:11Z | |
| dc.date.available | 2017-01-30T13:05:11Z | |
| dc.date.created | 2016-09-22T12:28:56Z | |
| dc.date.issued | 2012 | |
| dc.identifier.citation | Gacenga, F. and Cater-Steel, A. and Toleman, M. and Tan, W. 2012. “Measuring IT service management performance: a model development. In Measuring organizational information systems success: new technologies and practices, 102-119. USA: IGI Global. | |
| dc.identifier.uri | http://hdl.handle.net/20.500.11937/28452 | |
| dc.publisher | IGI Global | |
| dc.relation.uri | https://books.google.com.au/books?hl=en&lr=&id=VymBHNbbPe8C&oi=fnd&pg=PA102&dq=%E2%80%9CMeasuring+IT+service+management+performance:+a+model+development&ots=4u5PY9Dr9D&sig=sSz10VgtLI1IBJ6vsA2ZPG8hRR0#v=onepage&q=%E2%80%9CMeasuring%20IT%20service%20managem | |
| dc.title | “Measuring IT service management performance: a model development | |
| dc.type | Book Chapter | |
| dcterms.source.startPage | 102 | |
| dcterms.source.endPage | 119 | |
| dcterms.source.title | Measuring organizational information systems success: new technologies and practices | |
| dcterms.source.place | USA | |
| dcterms.source.chapter | 10 | |
| curtin.department | CBS International | |
| curtin.accessStatus | Fulltext not available | |
