Managing Customer Relationships in Hotel Chains: A Comparison between Guest and Manager Perceptions
| dc.contributor.author | Ramkissoon, Haywantee | |
| dc.contributor.author | Mavondo, F. | |
| dc.contributor.editor | Vince Magnini | |
| dc.contributor.editor | Maya Ivanova | |
| dc.contributor.editor | Stanislav Ivanov | |
| dc.date.accessioned | 2017-01-30T13:09:14Z | |
| dc.date.available | 2017-01-30T13:09:14Z | |
| dc.date.created | 2015-10-07T04:04:45Z | |
| dc.date.issued | 2016 | |
| dc.identifier.citation | Ramkissoon, H. and Mavondo, F. 2016. Managing Customer Relationships in Hotel Chains: A Comparison between Guest and Manager Perceptions, in M.Ivanova, S.Ivanov, V.Magnini (ed), Routledge Handbook of Hotel Chain Management. Abingdon, UK: Routledge. | |
| dc.identifier.uri | http://hdl.handle.net/20.500.11937/29034 | |
| dc.publisher | Routledge | |
| dc.title | Managing Customer Relationships in Hotel Chains: A Comparison between Guest and Manager Perceptions | |
| dc.type | Book Chapter | |
| dcterms.source.title | Routledge Handbook of Hotel Chain Management | |
| dcterms.source.isbn | 9781138805057 | |
| dcterms.source.place | - | |
| curtin.department | School of Marketing | |
| curtin.accessStatus | Fulltext not available |
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